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A.) A full refund of monies paid minus the design/setup fee may be issued if one or more of the following occurs within 72 hours from receipt of the items by which the customer has paid:
1. Work Quality – If the quality of the project is not satisfactory due to one or more of the following factors: print quality, delayed receipt or late received product, or at the hands of one of the carriers responsible for delivering the product (i.e. USPS, UPS, FedEx, or DHL)
*customer may receive refund of shipping only in some circumstances. (i.e. the product meets their standard, but shipping was late according to the terms of the shipping they selected. 2-day paid for, but received in 3-days) Note: If a package arrives late due to holiday(s), natural disaster or the customer waited until the last minute to place the order or “winged it” then no monies will be refunded as delivery is out of our control.
2. Vendor Issue – Specialty Items: We use vendors to fulfill some of our orders (i.e. banners, posters, magnets, pens and etc). Should vendor availability affect fulfilment of your order and all options available to us is exhausted then we will refund your monies via the method in which you paid. *disclaimer: if outside of Square, INC return window then certified check will be mailed within 10-business days. Holidays and weekends are excluded.
3. Dishonest/Bad Practice – If for reasons beyond our control or without reason we are unable to or does not deliver what we promise our customer then a refund will be issued if the customer desires to terminate dealings with our company. (i.e. We promise a yard sign order but misquoted the pricing and cannot agree to terms with our vendor to keep this order within what we quoted.)
B.) A partial refund may be issued at our discretion IF we delivered the product and one or more of the following occurs. Examples may include and may not be limited to:
1. I Changed My Mind – If you change your mind or heart about a paper or size option you selected. (i.e. gloss finish vs. matte, plain font vs cursive font, 4 x6 vs 5 x7 size, etc.) *We will process a partial refund ONLY when we the customer agrees to pay for the cost of the paper or size options in which they have elected to go with. A refund will only be issued once.
2. I Overlooked That – If we miss it and you approved the design proof but overlooked an error.
3. Vendor Error/Damaged Upon Receipt – The vendor made an error when processing your order and you agree to allow the vendor and our company the opportunity to right the wrong.
4. Let’s Agree to Disagree –D.T. Print and Design Studio in writing agrees to a partial refund for a specified reason. (i.e. We do it to save face.)
C.) SPECIAL ORDERS will only be refunded IF vendor made a mistake with your order and it cannot be fixed in time.
D.) A Refund WILL NOT be issued should a customer receive the order and wants a refund because they have buyer’s remorse or just “changed my mind”.
E.) EXCHANGE POLICY only applies when outlined by D.T. Print and Design Studio in writing as various items may be outsourced and undergo production again.
*ALL REFUNDS will be processed by certified funds (i.e. MONEY ORDER or CASHIERS CHECK) within no greater than 15 business days. (Weekends Excluded) via USPS.